New SLA offer: Service Agreement Plus

On request by some of our customers, we now offer an extended basic level service agreement - Service Agreement Plus.

Service Agreement Plus is intended for those who still only want support service during ordinary office hours, but who, due to business critical activities, wish to get higher priority and faster response time on reported incidents. With this agreement, our support staff will also regularly monitor that your iCIS server is active.

Basically, Service Agreement Plus is a standard agreement that provides more security to your iCIS solution. We implement an "is alive" message which regularly informs us that your iCore system is up and running. If an "is alive" message is missing, our support will investigate the reason for this. They will then send a report with recommended actions to the person responsible for iCIS in your organisation.

With Service Agreement Plus we also guarantee that our support will start trouble-shooting within four hours of the reporting of a support incident (during ordinary office hours). This is half the time compared with Service Agreement Standard and consequently means higher priority.

 

Do you also wish to increase the security in your iCIS solution?
Then do not hesitate to contact one of our sales representatives.