New SLA offer: Service Agreement Plus
On request by some of our customers, we now offer an
extended basic level service agreement - Service
Service Agreement Plus is intended for those
who still only want support service during ordinary office hours,
but who, due to business critical activities, wish to get higher
priority and faster response time on reported incidents.
With this agreement, our support staff will also regularly
monitor that your iCIS server is active.
Basically, Service Agreement Plus is a standard
agreement that provides more security to your iCIS solution.
We implement an "is alive" message which regularly informs us that
your iCore system is up and running. If an "is alive" message
is missing, our support will investigate the reason for this. They
will then send a report with recommended actions to the person
responsible for iCIS in your organisation.
With Service Agreement Plus we also
guarantee that our support will start trouble-shooting within four
hours of the reporting of a support incident (during ordinary
office hours). This is half the time compared with Service
Agreement Standard and consequently means higher priority.
Do you also wish to increase the security in your iCIS
Then do not hesitate to contact one of our sales