Service Level Agreements (SLA)

Different enterprises have different service requirements. To meet these diverse demands, we offer four different service level agreements:

  • Service agreement - Standard
    A basic agreement with office hour support for customers with standard needs. This service level agreement is mandatory.
  • Service agreement - Plus
    An agreement with shorter guaranteed feedback time on support incidents for customers with higher service requirements.
  • Service agreement - Advanced
    An agreement with extended support hours and shorter guaranteed feedback time on support incidents.
  • Service agreement - Premium
    "24 x 365"-support with top priority and regular management feedback for customers with very high service demands.

 

SLAs