"Appoint an integration strategist"

Thomas Madsen at iCore has many years of experience working with integration and has a deep understanding of the challenges faced by organizations in the public sector, such as authorities, administrations, and entities connected to state, regional, or municipal governance.

Public sector activities differ from those in the private sector – although the processes may be similar, their purposes are different.

Safety and security is key

According to Thomas, safety is something that will become an even more important focus area in the future. It is not only about preventing someone from hacking into a system, but also avoiding leaks where data ends up in the wrong hands.

– Information leaks can always lead to legal action regardless of the actor, but the consequences of a leak differ. In business, information about customers is often collected in a customer database or CRM system, and in, for example, a hospital, similar information is collected in a patient register. In both cases, data is stored, but if customer data is exposed it can be inconvenient or costly for the company, but if patient data is leaked, it can be devastating for the patients affected.

Protected information must never be disclosed because it happened to receive different security classifications in another database or application. It is something that becomes especially important when more and more systems are connected to each other.

Digital tidiness

– Operations in the public sector go from functioning in "culverts", both internally within the organization and between authorities and administrations, to having to coordinate different systems with each other. There will be a lot of data to handle and you need to be organized and structured to maintain a high level of security.

Digital tidiness is a watchword at iCore. With iCore's integration platform, a clear structure is built in the mess of data that integration of different systems can cause. It can be illustrated with a plate of spaghetti.

– If each strand of spaghetti corresponds to a connection between two systems, it is easy to see how a bundle of spaghetti becomes impossible to manage. And if a problem occurs, how do you locate it, and how do you solve it? It is precisely this dilemma that can be prevented with an integration platform. You can see it as a smart junction box with full traceability that enables monitoring, and above all creates greater security in data handling.

– With every added system, the solution becomes increasingly complex. It becomes particularly clear in the public sector, which is hampered by activities that are organized and operate in culverts.

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With every added system, the solution becomes increasingly complex. This becomes particularly clear in the public sector, which is hampered by activities that are organized and operate in culverts.

Thomas Madsen, CMO at iCore

Some tips from Thomas

– Appoint a person responsible for the integration work who develops an integration strategy. Integrating different systems is common today, but will become a basic requirement for all businesses in the future. A person is needed who has the overall responsibility for how the data exchange between different systems should look, who understands what it means in practice and who can explain in an educational way to other members of the organization what secure and efficient data management requires.

Integration for the public sector

For more than 20 years, iCore has helped public organizations to create order in their digital mess and use their data in a secure and efficient manner.

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