"Appoint an integration strategist"
Jonas Agartz at iCore is a specialist in IT-related business processes for the public sector, i.e. authorities, administrations and organizations which in one way or another have connections to state, regional or municipal governance.
Public activity differs from the private sector - although the processes may be similar, they have different purposes.
Safety and security is key
According to Jonas Agartz, safety is something that will become an even more important focus area in the future. It is not only about preventing someone from hacking into a system, but also that data does not "slip out" and ends up in the wrong hands.
- Information that leaks out can always lead to legal action regardless of the actor, but the consequences of a leak differ. In business, information about customers is often collected in a customer database or CRM system, and in, for example, a hospital, similar information is collected in a patient register. In both cases, data is stored, but if customer data is exposed it can be inconvenient or costly for the company, but if patient data is leaked, it can be devastating for the patients affected.
Protected information must never be disclosed because it happened to receive different security classifications in another database or application. It is something that becomes especially important when more and more systems are connected to each other.
- Operations in the public sector go from functioning in "culverts", both internally within the organization and between authorities and administrations, to having to coordinate different systems with each other. There will be a lot of data to handle and you need to be organized and structured to maintain a high level of security.
Digital tidiness is a watchword at iCore. With iCore's integration platform, a clear structure is built in the mess of data that integration of different systems can entail. It can be illustrated with a plate of spaghetti.
- If each piece of spaghetti corresponds to a connection between two systems, it is easy to see how a bundle of spaghetti becomes impossible to overview. And if a problem occurs, how do you locate it, and how do you solve it? It is precisely this dilemma that can be prevented with an integration platform. You can see it as a smart junction box with full traceability that enables monitoring, and above all creates greater security in data handling.
– With every added system, the solution becomes increasingly complex. It becomes particularly clear in the public sector, which is hampered by activities that are organized and operate in culverts.
With every added system, the solution becomes increasingly complex. It becomes particularly clear in the public sector, which is hampered by activities that are organized and operate in culvertsJonas Agartz, Key Account Manager
Some tips from Jonas
– Appoint a person responsible for the integration work who develops an integration strategy. Integrating different systems is common today, but will become a basic requirement for all businesses in the future. A person is needed who has the overall responsibility for how the data exchange between different systems should look, who understands what it means in practice and who can explain in an educational way to other members of the organization what secure and efficient data management requires.
Integration for the public sector
For more than 20 years, iCore has helped public organizations to create order in their digital mess and use their data in a secure and efficient way.