Managed services

We want you to be able to focus on what is important to you - developing your business and your offer, and be confident that processes and data flows work smoothly.

An integration solution is often business-critical. It must be up and running and do its job. Certain processes, such as invoicing and register updates are often run outside office hours so as not to disrupt business-critical processes.

In the case of an e-commerce platform for example, it must work at given times and under given conditions. This means - the right information must be available at the right time. It is absolutely crucial for a sale to happen.

So even if it's true that "business never sleeps" – we want you to be able to do that!

With iCore Managed Services, we take responsibility for the operation and management of the integration platform. The service is divided into a number of levels:

• On the starting level, we help with basic control – we keep track of memory usage, capacity and uptime. If something happens, you will be alerted in the agreed-upon way. We decide together how to act, and who should act, to remedy the error.
• On the highest level, we monitor all integration processes in your iCore systems. We adapt the service to your organization and your business conditions - we agree on how to act on direct alarms, it can be anything from immediately or at a given time, depending on how business-critical the process is.